Frequently Asked Questions

Yes. We stock thousands of fittings, valves, tubing, and industrial components for immediate pickup. If you have an urgent need, call us first. We'll check stock on the spot and have your parts ready for same-day pickup. When your system is down, every minute counts. We get it.

Absolutely. If we don't have it in stock, we can source it through our network of trusted suppliers. Depending on the item and availability, we can often get non-stock parts within days. Give us your specifications and we'll track it down.

For in-stock items: Same-day pickup in Baton Rouge or next-day shipping nationwide. For non-stock items: Typically 3-7 business days, depending on manufacturer availability and your location. For urgent orders: Call us and we'll expedite wherever possible. We'll give you an honest timeline upfront.

Yes. If your order is placed early enough in the day and the items are in stock, we can ship the same day. Call us before placing your order to confirm cutoff times for same-day shipping. We process orders fast because we know you need them fast.

Yes. For critical applications requiring material traceability and documentation, we can provide Material Test Reports (MTRs), mill certificates, and certifications showing chemical composition, mechanical properties, and heat lot information. Just let us know you need documentation when ordering.

Most new fittings come in original manufacturer packaging. New surplus items may come in bulk packaging or repackaged boxes, but all products meet manufacturer specifications and quality standards. If original packaging is required for your application, let us know when ordering.

We provide competitive pricing on quality products from trusted manufacturers like Swagelok, Parker, Hy-Lok, and others. We focus on value, not just price. While we can discuss options at different price points, we won't compromise on quality. The cheapest fitting isn't a bargain if it leaks or fails. We'll help you find the best solution for your budget and application.

Yes. We can ship directly to your customer without Collins-Oliver identification on the packaging or paperwork. This is common for contractors, resellers, and distributors who want to maintain their own brand relationship. Just provide the ship-to address and any special labeling instructions when ordering.

Contact us for our current business hours. We're here during regular business days to serve contractors, maintenance teams, and industrial buyers. If you're running late or have an after-hours emergency, give us a call. We'll do our best to help.

We've been serving Baton Rouge and the industrial community since 1986. Over 38 years of reliable service, expert knowledge, and customer-first solutions.

We specialize in instrumentation tube fittings, valves, stainless steel tubing. From compression fittings to ball valves, hydraulic systems to pneumatic systems, we stock thousands of products for industrial and commercial applications.

We carry new and new surplus products from leading manufacturers like Swagelok, Parker, Hy-Lok, SSP, Superlok, and more. All products meet manufacturer specifications and quality standards.

Absolutely. Bring in your old part, a sketch, or even a photo, and our experienced team will identify it and find the right match from our inventory. This is one of our most requested services.

Yes. We serve contractors, plant maintenance teams, equipment operators, fabricators, and industrial facilities across multiple industries. Whether you're a one-person shop or a Fortune 500 plant, we're here to help.

We serve oil and gas, chemical processing, manufacturing, food and beverage, power generation, water treatment, construction, agriculture, and more. If your operation uses fittings, valves, tubing, or industrial equipment, we can help.

Yes. If the item is in stock at our Baton Rouge location, you can pick it up the same day. Just call ahead or stop by our counter.

No. Whether you need one fitting or one thousand, we'll take care of you. No minimums, no hassles.

Absolutely. Call us and one of our knowledgeable team members will help you place your order, answer technical questions, and arrange pickup or delivery.

Contact us directly for product availability and pricing. Our team can quickly check stock and provide quotes on the items you need.

We work with trusted sourcing partners and can often locate hard-to-find items quickly. If it's available, we'll find it.

Yes. Give us your existing part number and we'll find the equivalent from our inventory or sourcing network.

Yes. We ship to all 50 states. Local Baton Rouge customers enjoy same-day pickup, while out-of-state customers receive fast, reliable shipping.

Most in-stock orders ship the same day or next business day. Transit time depends on your location and selected shipping method.

We work with major carriers including UPS, FedEx, and freight companies for larger orders. We'll choose the best option for your timeline and budget.

Yes. We offer expedited shipping options for urgent orders. Contact us to discuss your timeline and we'll make it happen.

We work with trusted sourcing partners and can often locate hard-to-find items quickly. If it's available, we'll find it.

Shipping costs are based on package weight, dimensions, destination, and delivery speed. We'll provide a shipping quote before you finalize your order.

Contact us to discuss international shipping options. We can arrange international delivery for qualified orders.

Contact us immediately if you receive damaged products. We'll work with you and the carrier to resolve the issue quickly, including replacement or refund as appropriate.

Yes. Once your order ships, you'll receive tracking information so you can monitor delivery status.

Manufacturer warranties apply to products we sell. Warranty terms vary by manufacturer and product type. We'll provide warranty information for your specific purchase.

Contact us right away. If we made an error, we'll arrange for the correct item to be sent and handle the return of the incorrect product at no cost to you.

We accept returns on unused, uninstalled products in original packaging within a reasonable timeframe. Contact us to discuss your specific situation and we'll work with you to find a solution.

Contact us and we'll help you determine if the failure is covered under manufacturer warranty. We'll work with you and the manufacturer to resolve warranty claims.

Absolutely. We only carry products from reputable manufacturers and stand behind everything we sell. If there's a problem, we'll make it right.

Contact us by phone or in person with your product needs. We'll provide pricing based on current availability and quantities.

Yes. For large quantity orders, contact us to discuss volume pricing. We work with you to provide competitive rates for bulk purchases.

We accept major credit cards, checks, and can establish account terms for qualified commercial customers.

Yes. We offer account terms for established businesses. Contact us to discuss account setup and credit application.

Absolutely. Send us your material list or project specifications and we'll provide a comprehensive quote.